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Cancellations & Returns at Pierpoint Candle Company

Cancellations & Returns

Can an order be cancelled once it has been placed?

You can cancel an order that has already been placed if it has not entered the processing and transit stage. To cancel an order, please contact us.

If you are unable to cancel your order because it has already entered the processing and transit stage, you can return any unopened items to us after you receive them as per our return policy. 

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What is your return, exchange and refund policy?

Your complete satisfaction is very important to us. Unless otherwise noted, you may receive an exchange for any unopened item that you purchased within 30 days of your original invoice date.

Exchanges will be processed after we receive your return.  Shipping costs are not refundable.

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Do you still have questions?

If you did not find the answer you were looking for, you can contact us via email or call us at (802) 855-8343.

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