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Shipping & Returns Through Pierpoint Candle Company

Shipping & Returns

How do I place an order?

Place an Item in Your Cart

When you see an item you wish to purchase, click the "Add to Cart" button next to the item. This puts the item into your shopping cart and takes you to the Shopping Cart page where you can view all of the items you have added to your cart. From this page, you can change the quantity of each item you have selected and remove items if you have changed your mind. To shop for more products, click "Continue Shopping."

Begin Checkout

When you are finished shopping, click "Checkout." Review your order on the shopping cart page and then click "Proceed to Checkout."During the checkout process, you will be asked to enter a shipping address, a shipping method, and payment information. Submit Your Order

Before you submit your order, you will have the opportunity to review a detailed order summary, including your shipping and billing information, the products to be ordered, and the total order amount. When you are satisfied with it, click "Submit Your Order" to complete the checkout process. Your order will be processed and we will ship your order as promptly as possible.

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How secure is it to order merchandise?

We want you to feel completely comfortable when shopping with us. All payments are processed through a technology called Secure Sockets Layer (SSL), that creates a secure shopping environment that authenticates your connection and encrypts sensitive information before it is sent over the Internet.

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Can I order merchandise from the web site over the phone or by mail?

Yes. While shopping at our web site is safe and secure, we realize that you still may prefer to order by phone or by mail. We invite you to browse through our web site, keep track of the items that you wish to purchase by adding them to your cart, and then call us at (802) 855-8343 to place your order by phone.

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What payment methods can I use to purchase merchandise?

We accept Visa and MasterCard credit cards. We also accept Visa and MasterCard debit cards (also called "check cards," "ATM cards," or "banking cards"), but only those cards that have a Visa or MasterCard logo on the front.

When purchasing online through PayPal you may use Visa, MasterCard, Discover, and American Express.

All of our prices are listed in US dollars.

All orders will be calculated and billed in US dollars.

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How do I pay by check?

We do not accept checks at this time.

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When is my order charged to my credit card?

Your credit card will be charged after completing your online order.

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Will I be charged sales tax?

We will collect sales tax for orders shipped to a Vermont address only. Residents of Vermont will not be charged sales tax if their order is shipped to another state. The appropriate sales tax will be refunded for returned items. Local sales tax rates and applicable laws are subject to change at any time.

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What are my shipping options?

We ship to all US states via United Parcel Service. During checkout, you will be given shipping options.

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Where does the total shipping cost of my order appear?

Shipping costs vary. They are calculated by item weight, and the distance the order must be shipped. Prior to checkout, you can see your shipping charges when selecting which shipping method you prefer. The total shipping cost of your order also appears on the "Review & Submit Your Order" page during checkout.

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Do you ship to international (non-U.S.) addresses?

No, we do not at this time.

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Can orders be shipped to an address that is different from my billing address?

Yes. Every time you make a purchase, you will have the option to enter a new shipping address during checkout or to choose any shipping address that you previously stored.

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What type of confirmation should I expect once I have placed an order?

Shortly after you place an order, you will receive an email confirming that we have received your order. This email will include your order confirmation number, order summary and other information that you might find helpful regarding your order.

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How long will it take to receive my order?

Our policy is to have ordered items shipped via UPS within 3 business days.

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Do you still have questions?

If you did not find the answer that you're looking for, you can email us, or call us at (802) 855-8343.

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